Flower Delivery Lisson Grove Privacy Policy

Introduction

This Privacy Policy describes how Flower Delivery Lisson Grove ("we", "us", "our") collect, use, store, and protect personal data of our customers who place flower delivery orders from Lisson Grove and surrounding districts. Protecting your privacy and safeguarding personal information is important to us, and we are committed to compliance with the General Data Protection Regulation (GDPR) and all applicable data protection laws.

Scope of This Privacy Policy

This policy applies to all customers who place flower delivery orders through Flower Delivery Lisson Grove, whether online, by phone, or in person, and whose orders are for delivery in Lisson Grove and nearby locations. By using our services, you agree to the terms set out in this Privacy Policy.

What Data We Collect

When you place an order or interact with Flower Delivery Lisson Grove, we may collect the following categories of personal data:

  • Identification Data: Name, surname, and, if applicable, company name.
  • Contact Data: Delivery address, billing address, telephone number, and order recipient's name and address (if different).
  • Order Details: Items purchased, delivery preferences, card messages, order dates, and any special instructions.
  • Payment Information: Payment method and transaction confirmation. We do not store full credit/debit card details; these are processed by our payment service provider.
  • Communication Data: Emails, calls, or correspondence related to customer support or pre-order inquiries.
  • Technical Data: IP address and usage data for website visits (where applicable for online orders).

How and Why We Use Your Data (Lawful Basis)

Under the GDPR, we process your data only when there is a lawful basis to do so. The lawful bases and purposes for Flower Delivery Lisson Grove are:

  • Contractual Necessity: To fulfil your order, arrange delivery, process payments, provide customer service, and send order confirmations or delivery updates.
  • Legal Obligation: To comply with legal requirements regarding transaction records, taxes, and fraud prevention.
  • Legitimate Interests: To manage our business operations, improve services, and communicate appropriate offers or updates, ensuring such interests do not override your statutory rights.
  • Consent: For marketing or promotional communications, only when you have explicitly opted in. You may withdraw consent at any time.

Data Retention

Your personal data will not be kept for longer than is necessary for the purposes for which it was collected. We retain order-related data for a period necessary to fulfil your orders, comply with legal obligations (such as record-keeping periods required by tax laws), and resolve potential disputes. Typically, this period does not exceed seven years from your last transaction.

Personal data collected solely based on your consent (for instance, for marketing purposes) will be retained until you withdraw your consent or request deletion, whichever occurs first.

Processors and Data Sharing

In providing our services, Flower Delivery Lisson Grove may share personal data with third-party service providers (known as data processors) who assist us in:

  • Processing payments through secure payment gateways.
  • Delivering flowers via trusted courier or delivery partners.
  • Accounting and auditing services as required by law.
  • Providing our website hosting and technical support.

All data processors are contractually required to comply with GDPR, maintain the confidentiality and security of your data, and use it solely for the purpose specified by Flower Delivery Lisson Grove. No data is sold or shared with third parties for independent marketing purposes.

Your Rights Under the GDPR

As a customer of Flower Delivery Lisson Grove, you have the following rights with respect to your personal data:

  • Right to Access: You may request confirmation and a copy of the personal information we hold about you.
  • Right to Rectification: If your information is inaccurate or incomplete, you may ask us to correct or update it.
  • Right to Erasure: In certain circumstances, you may request deletion of your data (the "right to be forgotten").
  • Right to Restrict Processing: You may request that we limit how we use or process your data in certain situations.
  • Right to Data Portability: You have the right to ask for your data in a structured, commonly used, and machine-readable format and to transfer it to another controller.
  • Right to Object: Where we process your data on the basis of legitimate interest or for direct marketing, you may object at any time.
  • Right to Withdraw Consent: Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us through the contact methods provided on our website or through our customer services. We may need to verify your identity before fulfilling your request.

International Data Transfers

Flower Delivery Lisson Grove primarily stores and processes data within the United Kingdom or the European Economic Area (EEA). Should data be transferred outside of these locations (for example, if using a service provider based elsewhere), we ensure such transfers comply with GDPR requirements, such as using Standard Contractual Clauses or ensuring equivalent levels of protection.

Data Security

We have put in place appropriate technical and organisational measures to ensure your personal data is protected against loss, unauthorised access, disclosure, alteration, or destruction. These measures are regularly reviewed and include secure payment handling and encrypted transmission of sensitive information.

Updates to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Revised policies will be published promptly, and we encourage you to review this document periodically. Substantial changes that affect your rights will be communicated clearly before taking effect.

Contact and Complaints

If you have any questions about your data or how we process it, or if you wish to make a complaint, please contact our customer service team using the details provided on our website or in your order confirmation. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) or your local supervisory authority if you believe your data has been handled unlawfully.

Thank you for choosing Flower Delivery Lisson Grove. We are committed to protecting your privacy and personal data.