Returns, Refunds and Complaints Policy
Our Fresh Flowers Guarantee in Lisson Grove
At Flower Delivery Lisson Grove, we pride ourselves on being a trusted local florist serving both households and businesses throughout the Lisson Grove area. We carefully select and prepare each bouquet to ensure it reaches you looking beautiful and vibrant. Our fresh flowers guarantee means we are committed to delivering arrangements that delight for as many days as possible after arrival.
Damaged-on-Arrival Policy
Your satisfaction is our top priority. If your flowers arrive damaged, wilted, or not as expected, please contact us on the same day you receive your order. We may request photos to better understand the issue and assist you in a timely manner. Our local Lisson Grove team will work swiftly to resolve the situation, providing an experience fitting of our trusted floral reputation.
Freshness Window
Flower Delivery Lisson Grove guarantees that your flowers will be fresh on arrival and remain at their best for a minimum of five days provided they are cared for properly. To enjoy your arrangement at its freshest, always follow the care instructions included with your bouquet. If you have any questions about flower care or longevity, our knowledgeable team is here to offer advice to ensure your flowers last as long as possible.
Refund and Replacement Options
We understand that the true value of our service lies in the happiness your flowers bring. If the flowers you receive do not meet our freshness guarantee or arrive damaged, you can choose from the following options:
- Replacement: We will arrange for a new bouquet to be delivered to your address at the soonest availability, free of charge.
- Refund: Where appropriate, a full or partial refund will be issued via your original method of payment.
Your preferences matter, and we strive to resolve all concerns to your satisfaction in a timely and respectful manner. Please notify us within 24 hours of delivery for eligibility under our guarantee.
Complaints Process
We value all feedback and treat complaints with the utmost seriousness. If you're dissatisfied with your Flower Delivery Lisson Grove experience for any reason, please contact our team describing your concern and providing relevant documentation such as your order details and a photo if applicable. Every complaint is reviewed personally by our management to ensure prompt and fair resolution.
We will keep you informed throughout our investigation, aiming to resolve all issues swiftly so you feel confident ordering from your trusted local Lisson Grove florist. During busier periods, please allow up to 48 hours for a full response, but rest assured every query receives our close attention.
Our Promise as Your Local Lisson Grove Florist
As your dedicated neighbourhood florist, we are committed to making every flower delivery in Lisson Grove a pleasant and memorable experience. Whether we are brightening homes, offices, or special events, your satisfaction is the foundation of our business. Thank you for letting Flower Delivery Lisson Grove serve your floral needs with passion and care.
