Online Flower Delivery Terms & Conditions in Lisson Grove

Terms & Conditions for Flower Delivery Lisson Grove

Welcome to our Terms & Conditions for online flower delivery in Lisson Grove and its surrounding areas. When you order flowers from our website, you agree to be legally bound by these Terms & Conditions. We kindly ask that you read them in full before making a purchase. If you have any questions, please consult these terms or speak to us directly for clarification.

1. Introduction

These Terms & Conditions govern the purchase and delivery of flowers and related floral products to customers located in Lisson Grove and neighbouring areas. By placing an order through our online store, you agree to these terms, which constitute a contract between you and us. They are designed to protect your rights as well as our own and to ensure a smooth online shopping experience for flower delivery in the area.

2. Service Availability

Our online flower delivery service is available to customers residing in Lisson Grove as well as its surrounding communities. We strive to provide accurate and timely deliveries within the areas we serve. Please check our website for the most current information regarding our delivery zones. If you request delivery to an address outside our stated areas, we reserve the right to decline your order or make alternative suggestions.

3. The Order Process

Ordering flowers online with us is designed to be as straightforward as possible. Simply browse our selection, add your chosen flowers or arrangements to your shopping basket, and proceed to the checkout.

During checkout, you will be asked to provide:

• Your full contact details, including delivery address within Lisson Grove or nearby areas
• Recipient details (if different from your own)
• Preferred delivery date
• Any special instructions for the delivery

Upon submitting your order, you will receive an on-screen confirmation. Shortly thereafter, you will receive an email confirming that we have received your order. Please note that all orders are subject to acceptance and availability; receiving an order confirmation does not guarantee acceptance of your order.

4. Acceptance of Orders

All orders placed for flower delivery in Lisson Grove and neighbouring locations are subject to our final acceptance. We may reject or cancel any order at our discretion and without liability if, for example, the products ordered are no longer available or if there is an error in the pricing or description of the product. If we are unable to fulfil your order, we will notify you as soon as possible and provide a full refund for any amounts paid.

5. Pricing and Availability

All prices for flowers and items available for delivery online in Lisson Grove are displayed in pounds sterling (GBP). We reserve the right to update prices at any time. Prices shown include VAT where applicable but exclude delivery charges, which are clearly stated during the checkout process.

We endeavour to ensure all products listed on our site are available for immediate purchase and delivery. However, flowers are seasonal and subject to availability. If a particular variety or item is unavailable, we will substitute it with a product of equal or higher value and similar style, colour, or appearance, unless you request otherwise in your order notes.

6. Payment Terms

Full payment is required at the time of order. We accept various secure payment methods, which will be offered to you at checkout. Payment details are processed in compliance with the highest security standards. Your order will not be processed or delivered until payment has been successfully received.

By providing your payment information, you confirm that you are authorised to use the payment method and that you understand and accept our payment terms for Lisson Grove flower deliveries.

7. Delivery Terms

We offer delivery to addresses within Lisson Grove and designated surrounding areas. Orders can be delivered on your chosen date; however, we do not guarantee specific delivery times. For same-day delivery options, please refer to our website for eligibility and cut-off times.

If we are unable to make a delivery due to incorrect or incomplete address information, or if the recipient is unavailable, we will attempt to contact you to rearrange delivery. Additional charges may apply for re-delivery attempts. We will not be liable for delays or non-delivery due to circumstances beyond our reasonable control.

8. Cancellations & Amendments

You have the right to cancel or amend your online flower delivery order for Lisson Grove, provided your request is made in a timely manner. Please notify us of any changes as soon as possible. If your flowers have not yet been dispatched, we will issue a full refund or make the requested amendments subject to product availability.

If flowers have already been prepared, dispatched, or delivered, cancellations and amendments may not be possible. Fresh flowers are perishable items and are exempt from the usual ‘cooling-off’ rights for online purchases under UK law. However, we may be able to offer a partial refund or alternative arrangement at our discretion, depending on the circumstances.

9. Returns & Refunds

We take pride in delivering flowers in perfect condition throughout Lisson Grove and adjacent districts. Should your order arrive damaged or not as described, contact us promptly with evidence of the issue. We will investigate the problem and, where appropriate, offer a replacement or refund. To be eligible for a refund or replacement, you must notify us within 24 hours of delivery. Your statutory rights as a consumer are not affected.

10. Product Variations

Flower arrangements may vary slightly from the images shown on our website, owing to the natural variations in colour, size, and availability of blooms. Some flowers may be delivered in bud for maximum vase life. Accessories, vases, or containers may also be substituted with a similar item of equal or higher value, subject to availability.

11. Personal Messages and Privacy

If you provide a personal message to accompany your flower delivery in Lisson Grove, we reserve the right to refuse, edit, or remove any language we deem offensive or inappropriate. We comply with all UK data protection rules. Personal information provided to us will only be used to process orders or, where permitted, to provide you with information about our products and services.

12. Liability

We are responsible for ensuring that your flowers are delivered in satisfactory condition, as described, and to the address specified in your order. Our liability for any losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you ordered. We do not accept responsibility for any indirect or consequential loss, such as loss of enjoyment or delays outside our reasonable control. Nothing in these terms shall exclude liability for death or personal injury caused by our negligence.

13. Intellectual Property

All content, photographs, text, and designs displayed on our online flower delivery website for Lisson Grove are the intellectual property of our business or our licensors. They may not be reproduced, distributed, or used in any form without our prior written consent.

14. Governing Law & Jurisdiction

These Terms & Conditions, and any disputes arising from them or from any purchases made for delivery in Lisson Grove and surrounding areas, are governed by the laws of England and Wales. Any legal action relating to these terms or your contract with us must be brought in the courts of England and Wales.

15. Changes to These Terms

We reserve the right to update or amend these Terms & Conditions at any time. Changes will take effect immediately upon posting on our website. It is your responsibility to check the terms each time you place an order for flower delivery in Lisson Grove or the adjacent areas. Continued use of our website or services will constitute your acceptance of any changes to the terms.

16. Customer Note

These Terms & Conditions apply to all customers placing orders for flower delivery to addresses in Lisson Grove and the neighbouring districts. We are committed to providing a transparent and customer-friendly service. For further assistance, please contact us using the information provided on our website.

Thank you for choosing our online flower delivery service for Lisson Grove and surrounds. We look forward to delivering beautiful flowers and excellent service, every time.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Lisson Grove, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Lisson Grove.

For assistance with orders, returns or account queries, please fill out the Contact Us form.